We operate in an increasingly complex, volatile, and uncertain environment with fast-evolving client expectations. Successful leaders focus on the relationships between 1) profitability; 2) client loyalty; and 3) employee satisfaction, loyalty and productivity. They pay close attention to the needs of their clients and people. They create a culture capable of adapting to the needs of both.

The Professional Services Management Excellence Awards, organised since 2002 by the Managing Partners’ Forum in association with knowledge partners Harvard Business Review and the Financial Times, provide leaders and management teams with rigorous independent evidence of the impact of their contribution in three key business areas: leadership, brand and productivity.