Introduction to coaching and mentoring skills [Cancelled]

This is an interactive workshop for marketing and business development professionals led by a qualified and experienced professional coach/mentor. It provides an introduction to coaching and mentoring models and skills and a range of practical tools. It includes exercises to allow ideas to be applied and for the relevant skills to be developed for use in line management and fee-earner business development situations.

The workshop qualifies for 3.5 hours CPD.

Topics covered:

Introduction

• Coaching vs mentoring vs counselling and other helping approaches
• Knowing ourselves – The manager as coach and mentor
• Understanding others – Adapting our approach

Understanding the core models and their practical use

• Coaching process
• GROW (Whitmore) and other process models
• Personal Development Plans
• Mentoring process
• Giving advice vs creating self-sufficiency
• Consultative vs directive approaches
• Learning process
• Learning styles – self-assessment
• Competence curve/Practice spiral
• Reflection
• Using the Skills Development Platform
• Ethical issues

Exercise – Coaching team members

Applying the coaching tool kit with fee-earners

• Structuring sessions
• Agendas and meeting guides
• Constructive feedback/Development reviews
• Documenting key points
• Creating rapport and promoting dialogue
• Psychological and NLP insights
• Exploring issues
• Questioning techniques
• Issues analysis and prioritisation
• Goal setting
• Alignment and reality testing
• Action planning
• Generating options
• Motivating behaviour
• Monitoring and measuring performance

Exercise – Coaching fee-earners

Conclusions, further studies and next steps