Professional Services Growth Summit 2025

C-Suite Conference

Agenda

AM programme

09.00
Introduction from the Chair

Neville Eisenberg, Senior Strategy Executive, Mishcon de Reya and Chair, Managing Partners’ Forum

09.15
Plenary keynote
Adapting to Macro Shifts for Professional Services Growth

As geopolitical and trade dynamics shift, professional services firms face new growth opportunities and challenges. What key shifts should you be watching? In this keynote, the Head of New Globalisation at Economist Impact will unpack market realignments, while the Co-Chairs of the Centre for Professional Services will explore how to navigate these changes, create value, and unlock strategic growth.

Julia Hayhoe, Co-Chair, Centre for Professional Services Research, Non-Executive Director Knight Frank and other PS firms, former Global Chief Strategy Officer at Baker McKenzie

John Ferguson, Global Lead – New Globalisation, Economist Impact

Nigel Spencer, Director, Hub for Professional Practice, Queen Mary University of London; former Global Director of Learning & Development, Reed Smith + Co-Chair, Centre for Professional Services Research

09.55
Plenary panel session
Case studies from fast growth firms

Case studies can build engagement with delegates, foster critical thinking, and encourage outside-ofthe-box ideas. The panel is chaired by Julia Hayhoe.

Julia Hayhoe (Chair)

Alastair Banks, Founder & CEO at consultancy Optix Solutions;

Matthew Dashper-Hughes; Global Talent Director, Gunnercooke

Adrian Jaggard, Co-founder and CEO at consumer law firm AIIC Group

10.40
Coffee and networking break
11.10
Plenary keynote
Allow leadership to flourish

Investing in leadership can result in improved productivity, employee retention and engagement, a stronger firm culture, improved communication, increased revenue, talent development, and better decision making.

Sir Nigel Knowles, CEO of DWF Group

11.50
Break-out workshops
A - Invest in client relationships

Do you know enough about the 20% of your clients that generate 80% of your revenues? Retaining clients is often more important than acquiring new ones. Happy clients are more likely to be loyal and refer potential new clients.

Alastair Beddow, Managing Director, Meridian West;

B - Invest in innovation

An innovation infrastructure can result in competitive advantage, cost savings, improved productivity, increased innovation output, business growth, improved service quality and talent access.

Rosemary Nunn, Founder & Managing Director, I&K The Innovation and Knowledge Agency; Head of Business and Industry Partnerships, University of Southampton; former Global Innovation Director, Arcadis

C - Skills: What senior leaders should do next week

Providing learning, mentoring and project opportunities can result in improved performance, productivity, adaptability, communication, self-awareness, employee retention and engagement, and professional growth.

Paul Matthews, Author, Speaker and L&D Strategist; CEO of People Alchemy;

Nigel Spencer, Director, Hub for Professional Practice, Queen Mary University of London; former Global Director of Learning & Development, Reed Smith + Co-Chair, Centre for Professional Services Research

D - Invest in technology

Streamlining your processes can result in better client service, higher productivity, reduced costs, increased profits, higher employee satisfaction, competitive advantage and better client experience.

Janet Day, Independent technology consultant; Former Director Technology, BLP

12.35
Buffet lunch

PM programme

13.35
Plenary keynote
Invest in your brand

This long-term process can increase loyalty from your existing clients, raise the visibility of your services, improve trust and credibility for repeat sales and recommendations, and improve recognition with potential new clients for new and existing services.

Ruxandra Radulescu, Chief Executive Officer, Within International

14.15
Plenary panel session
Case studies from marketing experts at fast growth firms

Case studies can build engagement with delegates, foster critical thinking, and encourage outsideof-the-box ideas. The panel is chaired by Ruxandra Radulescu:

Ruxandra Radulescu (Chair)

Matt Allen, Director of Business Development and Marketing at property consultants Bidwells ;

Lee Grunnell, Chief Marketing Officer at law firm Womble Bond Dickinson

15.00
Tea and networking break
15.15
Break-out workshops
A - Keep close to funders

Strong relationships with funders can result in access to credit, rapid lending decisions, improved cash flow management, economic development and improved scalability.

John Aldred, Industry Director | Business and Professional Services Team, Barclays

B - Collaborate with researchers

Collaboration with researchers can result in improved research quality, increased credibility, access to diverse perspectives, new ways of solving problems, international impact, improved reputation, time and money savings, new opportunities and connections, and a sense of community.

Stephen Mayson, Honorary Professor, Faculty of Laws, UCL

Clive Webb, Head of Business Management at ACCA

C - Create synergies/ merger/ expansion plans

Partnering with individuals and organisations with complementary core capabilities can result in enhanced brand awareness, client trust and loyalty, shared content, cost savings and improved reputation.

Raquel Ortega Argiles, Chair of Regional Economic Development, Innovation Management and Policy Division & Manchester Institute of Innovation Research, Director at The Productivity Laboratory | The Productivity Institute; Co-investigator at Innovation & Research Caucus; Associate Editor at Regional Studies; Alliance Manchester Business School

D - Engage with Government

Engaging with local and central Government can result in transparent business opportunities, reputational advantages, reliable payments, and the ability to influence laws and regulations that impact your firm.

Neil Carberry, Chief Executive, Recruitment and Employment Confederation (REC);

Roger Barker, Director of Policy and Corporate Governance, Institute of Directors (IoD)

16.00
Plenary panel session
Micro to macro: How can the professional services sector increase its growth rate?

The inaugural in-person episode of the popular Zoom show ‘Retuning your Firm’ is hosted by Richard Chaplin. The theme is how professional services can boost its growth rate to support the industrial strategy. Following the regular political update from John Rowland, UK lead of H/Advisors Cicero, there will be an engaging panel discussion.

Richard Chaplin, Founder and Chief Executive, Managing Partners’ Forum + Centre for Professional Services Research;

John Rowland, UK Consulting Lead at consultancy H/Advisors Cicero;

Flora Hamilton, Chief Executive Officer of the Chartered Association of Business Schools

Meirion Jones, Director at Tongues In Trees

16.50
Closing remarks from the Chair
17.00
Conference close

Meet the speakers

John Aldred

 Industry Director | Business and Professional Services Team at Barclays

John Aldred is an Industry Director in Barclays Business and Professional Services Team. He is responsible for leading our coverage of Professional Services clients and ensuring our sector aligned Relationship Directors across the UK have the support they need.

John has worked in Barclays Corporate Banking for over twenty years, undertaking roles in Barclays TMT sector team and our Global Lending Group. He has extensive experience of arranging funding for a variety of corporate purposes.

Matt Allen

Director of Business Development and Marketing at Bidwells

Matt, is part of Bidwells’ senior leadership team and is a two-time B2B Marketer of the Year. He founded and serves as the Executive Director of the Supercluster Board, uniting 40+ leading innovation Science & Tech entities. An organisation that evolved from a marketing campaign to become a central part of the Chancellor’s recent growth speech.

Raquel Ortega Argiles

Chair of Regional Economic Development, Innovation Management and Policy Division & Manchester Institute of Innovation Research, Director at The Productivity Laboratory | The Productivity Institute; Co-investigator at Innovation & Research Caucus; Associate Editor at Regional Studies; Alliance Manchester Business School

Professor Raquel Ortega-Argiles holds the Chair of Regional Economic Development at Alliance Manchester Business School, where she leads the TPI Productivity Lab and the Knowledge Diffusion research programme at The Productivity Institute. Raquel is also a co-investigator in the Innovation Research Caucus and a member of the Manchester Institute of Innovation Research. She is an economic researcher and policy adviser specialising in issues of regional development, productivity, innovation and entrepreneurship policy and the effects of economic shocks such as Brexit, Covid-19 or digitalisation.

Alastair Banks

Founder & CEO at Optix Solutions

Alastair co-founded digital marketing agency, Optix Solutions, when he was just 19 at the University of Exeter. 25 years later, Optix is one of the leading agencies in the UK, employing over 20 people and working with high-profile clients like the Met Office, University of Exeter, Pearson Languages, the NHS, and London Business School. In 2023, Optix won Campaign’s ‘Best Boutique Agency to Work For’, and recently achieved B Corp status.

Roger Barker

Director of Policy and Corporate Governance at Institute of Directors (IoD)

Dr. Roger Barker is Director of Policy and Corporate Governance at the Institute of Director. Dr. Barker is a well-known speaker on governance issues, and the author/co-author of four books and numerous articles on corporate governance and directorship. Prior to the IoD, Dr. Barker spent almost 15 years in investment banking. He has a doctorate in corporate governance from Oxford University

Alastair Beddow

Managing Director of Meridian West

Alastair is the Managing Director of Meridian West and a respected commentator and adviser on the strategic and commercial issues impacting professional and financial services firms and their client relationships. He is the co-author of Professional Services Leadership Handbook (Kogan Page). He provides strategic advice, research and training to professional firms to help them better understand their opportunities for growth, strengthen their client relationships and become more client-focused.

Neil Carberry

Chief Executive of Recruitment and Employment Confederation (REC)

Neil Carberry is chief executive of Recruitment and Employment Confederation. Neil was Managing Director for People and Infrastructure at CBI. Neil began his career in recruitment. He is a Chartered Fellow of the CIPD and a Fellow of the RSA. He is a former member of the Low Pay Commission.

Richard Chaplin

Founder and Chief Executive of Managing Partners’ Forum and Centre for Professional Services Research

Richard is the founder and chief executive of the Managing Partners’ Forum and Centre for Professional Services Research. He is also the architect and project manager for the Forum’s Skills Development Platform, an intuitive tool that supports those in coaching relationships through uniform engagement scores, selecting and tracking personalised playlists, and a confidential messaging service with alerts.

Janet Day

Independent Consultant

Janet is an independent consultant focused on technology services for legal firms. As IT Director at BCLP for 19 years, her responsibilities ranged from e-commerce to infrastructure.

Neville Eisenberg

Senior Strategy Executive, Mishcon de Reya

Neville Eisenberg is the Senior Strategy Executive at Mishcon de Reya. He was previously at Bryan Cave Leighton Paisner for over 30 years where he was a partner in the corporate finance group and served as Managing Partner from 1999-2015 after which he became the Senior Partner until 2018.

John Ferguson

Global Lead – New Globalisation at Economist Impact

John leads the research on New Globalisation at Economist Impact. In this role, he spearheads and develops comprehensive studies on trade, geopolitics, technology, finance, and economics. As the global economy is being transformed by the unprecedented convergence of shifting geopolitics, climate change, and an AI-driven industrial revolution, John’s research provides clients with crucial insights to navigate these structural shifts. His work is instrumental in guiding conversations towards global progress and helping clients adapt to an evolving economic landscape.

Lee Grunnell

Chief Marketing Officer at Womble Bond Dickinson

Lee’s the UK CMO at Womble Bond Dickinson. He started his professional services marketing & BD career in the global tax group at EY before joining DAC Beachcroft. He also spent six years consulting, delivering branding and positioning projects for a range of different professional services firms.

Julia Hayhoe

Co-Chair, Centre for Professional Services Research, Non-Executive Director Knight Frank and other PS firms, former Global Chief Strategy Officer at Baker McKenzie

Julia is an Independent Chair, NED, and board advisor specializing in strategy and leadership for professional and financial services. Her portfolio includes roles with Knight Frank, Lockton Insurance, The Corporate Governance Institute, and private equity investors. Previously, she served on Baker McKenzie’s global board as Chief Strategy Officer and was a partner at professional services strategy boutique Hildebrandt/Thomson Reuters, having started her career as a lawyer.

Flora Hamilton

Chief Executive Officer OF Chartered Association of Business Schools

Flora took up the position of CEO at the Chartered Association of Business Schools on 1st May 2023. Prior to this, she was the Director of Financial Services at the CBI. Whilst there she was responsible for directing the CBI’s lobbying on issues related to financial services, including sustainable finance and for the development of guidance materials for small and mid-tier businesses She also had the responsibility for the CBI’s overall relationship management with the key UK and global players in the financial services sector.

Prior to joining the CBI in 2014, Flora has worked for the ATM Industry Association, Public Relations Consultants Association and Association of Measurement & Evaluation of Communication. Her earlier career included working for The Profile Group, BBC Worldwide and Two-Ten Communications, a Press Association subsidiary.

Adrian Jaggard

Co-founder and CEO at AIIC Group

Co-founder and CEO of AIIC Group, providing law firm investment, strategic collaborations, and a platform for growth. Also, CEO of Taylor Rose, a top 60 law firm with offices across the UK and Australia. I am a Solicitor with a master’s in law and business, I enjoy business strategy.

Meirion Jones

Director, Tongues In Trees

With thirty-five years experience in professional services – in-house and consulting – Meirion is a coach, coaching supervisor and team trainer.  He designs and delivers programmes covering leadership, key account management, teamworking and communication.  In his coaching he draws on a range of complementary skills including his background as an illustrator.  He has recently contributed to an authoritative Routledge survey on art in coaching.

Sir Nigel Knowles

 CEO of DWF Group

Sir Nigel is Group CEO of DWF. He has held this role since May 2020, having previously served as Chairman from September 2017, having previously spent more than 38 years at DLA Piper.

Sir Nigel received a knighthood in 2009 in recognition of his services to the legal industry.

Paul Matthews

Author, Speaker and L&D Strategist; CEO of People Alchemy

Paul Matthews is one of the leading Learning & Development experts, with three best-selling L&D books to his name. He is known for reducing complex theory down to practical tools and sharing them in a way that everyone can use them to get better results.

Stephen Mayson

Honorary Professor, Faculty of Laws, UCL

PROFESSOR STEPHEN MAYSON was originally called to the Bar by Lincoln’s Inn (of which he is now a Bencher and chair of its Regulatory Panel).

After a period as a tax lawyer with a Magic Circle law firm, he has been a strategic advisor in the legal sector, and non-executive director of several law firms and law-related businesses.

Stephen also has a particular interest in the regulation of legal services, and conducted an independent review of the regulatory framework in England & Wales from 2018, submitting his main report to the Lord Chancellor in June 2020.

Ruxandra Radulescu

Chief Executive Officer of Within International

Ruxandra Radulescu is the CEO of Within International, an Advisory and Creative Agency working with global organisations in professional services. With expertise in international relations, business, and neuroscience, she specialises in change management and behavioural analysis, advising C-suite executives and supporting their organisations and brands in adapting to change, executing effective pitches, and achieving successful outcomes.

John Rowland

UK Consulting Lead at H/Advisors Cicero

A political consultant with nearly two decades’ experience working in London and Washington D.C., he has advised clients in financial and professional services, technology, global hospitality, defence and mining industries. He is known for his work on complex issues in highly regulated markets. He was named 2023 Public Affairs Professional of the Year in the PR Week UK Corporate, City and Public Affairs Awards. At the time of his award, PR Week said “the respected agency figure has built a formidable reputation, reflected in the value that clients place on his insightful and strategic counsel and proactive, enthusiastic style.

Nigel Spencer

Director, Hub for Professional Practice, Queen Mary University of London; former Global Director of Learning & Development, Reed Smith + Co-Chair, Centre for Professional Services Research

Nigel has 25 years of experience in the PSF sector. He led leadership development functions in two global law firms, has designed and coached on leadership programmes at Saïd Business School, University of Oxford, and consults widely across the sector, focusing particularly on leadership transitions and changing PSF career paths.

Clive Webb

Head of Business Management at ACCA

Clive is a qualified accountant with extensive experience in the Big 4 and is the Head of Business Management in ACCA’s Policy and Insights team. Within ACCA’s research Clive considers developments from the perspective of the CFO and the finance function. Clive’s work has also considered how organisations transform and how internal control plays a part in this. 

Interested in exploring what the Summit has to offer? Visit our Summit page to learn more and contact us about this exclusive, invitation-only event.