Neville Eisenberg, Senior Strategy Executive, Mishcon de Reya and Chair, Managing Partners’ Forum

Best practice involves articulating a winning aspiration/purpose, researching ‘where to play’ and ‘how to win’ scenarios, and assessing the core capabilities and management systems/finances required to deliver each ‘play to win’ option. Next, iterate to arrive at the optimal strategy. The keynote also includes the findings of the inaugural Professional Services Growth Tracker, organised by the Centre for Professional Services Research.

Julia Hayhoe, former Global Chief Strategy Officer and Global Executive Committee Member at Baker McKenzie, now leads Hayhoe Consulting and Co-Chair, Centre for Professional Services Research

Case studies can build engagement with delegates, foster critical thinking, and encourage outside-ofthe-box ideas. The panel is chaired by Julia Hayhoe.

Julia Hayhoe (Chair)

Alastair Banks, Founder & CEO at consultancy Optix Solutions;

Sarah Goulbourne, Co-founder at commercial law firm Gunnercooke;

Adrian Jaggard, Co-founder and CEO at consumer law firm AIIC Group

Investing in leadership can result in improved productivity, employee retention and engagement, a stronger firm culture, improved communication, increased revenue, talent development, and better decision making.

Sir Nigel Knowles, CEO of DWF Group

Do you know enough about the 20% of your clients that generate 80% of your revenues? Retaining clients is often more important than acquiring new ones. Happy clients are more likely to be loyal and refer potential new clients.

Alastair Beddow, Managing Director, Meridian West;

Victoria Tomlinson, Founder & CEO, Next-Up; Honorary Teaching Fellow, Lancaster University; former Director, EY

An innovation infrastructure can result in competitive advantage, cost savings, improved productivity, increased innovation output, business growth, improved service quality and talent access.

Rosemary Nunn, Founder & Managing Director, I&K The Innovation and Knowledge Agency; Head of Business and Industry Partnerships, University of Southampton; former Global Innovation Director, Arcadis

Providing learning, mentoring and project opportunities can result in improved performance, productivity, adaptability, communication, self-awareness, employee retention and engagement, and professional growth.

Paul Matthews, Author, Speaker and L&D Strategist; CEO of People Alchemy;

Nigel Spencer, Director, Hub for Professional Practice, Queen Mary University of London; former Global Director of Learning & Development, Reed Smith + Co-Chair, Centre for Professional Services Research

Streamlining your processes can result in better client service, higher productivity, reduced costs, increased profits, higher employee satisfaction, competitive advantage and better client experience.

Janet Day, Independent technology consultant; Former Director Technology, BLP

This long-term process can increase loyalty from your existing clients, raise the visibility of your services, improve trust and credibility for repeat sales and recommendations, and improve recognition with potential new clients for new and existing services.

Ruxandra Radulescu, Chief Executive Officer, Within International

Case studies can build engagement with delegates, foster critical thinking, and encourage outsideof-the-box ideas. The panel is chaired by Ruxandra Radulescu:

Ruxandra Radulescu (Chair)

Matt Allen, Director of Business Development and Marketing at property consultants Bidwells ;

Lee Grunnell, Chief Marketing Officer at law firm Womble Bond Dickinson

Strong relationships with funders can result in access to credit, rapid lending decisions, improved cash flow management, economic development and improved scalability.

John Aldred, Industry Director | Business and Professional Services Team, Barclays

Collaboration with researchers can result in improved research quality, increased credibility, access to diverse perspectives, new ways of solving problems, international impact, improved reputation, time and money savings, new opportunities and connections, and a sense of community.

Stephen Mayson, Honorary Professor, Faculty of Laws, UCL

Partnering with individuals and organisations with complementary core capabilities can result in enhanced brand awareness, client trust and loyalty, shared content, cost savings and improved reputation.

Raquel Ortega Argiles, Chair of Regional Economic Development, Innovation Management and Policy Division & Manchester Institute of Innovation Research, Director at The Productivity Laboratory | The Productivity Institute; Co-investigator at Innovation & Research Caucus; Associate Editor at Regional Studies; Alliance Manchester Business School

Engaging with local and central Government can result in transparent business opportunities, reputational advantages, reliable payments, and the ability to influence laws and regulations that impact your firm.

Neil Carberry, Chief Executive, Recruitment and Employment Confederation (REC);

Roger Barker, Director of Policy and Corporate Governance, Institute of Directors (IoD)

The inaugural in-person episode of the popular Zoom show ‘Retuning your Firm’ is hosted by Richard Chaplin. The theme is how professional services can boost its growth rate to support the industrial strategy. Following the regular political update from John Rowland, UK lead of H/Advisors Cicero, there will be an engaging panel discussion.

Richard Chaplin, Founder and Chief Executive, Managing Partners’ Forum + Centre for Professional Services Research;

John Rowland, UK Consulting Lead at consultancy H/Advisors Cicero;

Flora Hamilton, Chief Executive Officer of the Chartered Association of Business Schools